1、Why is my balance different between web app and DotWallet Pro?
The DotWallet web and DotWallet Pro support a unified DotWallet account. For the sake of assets security, the account data on the web and the DotWallet Pro are not interoperable. You can use them as two totally different wallets.
2、What should I do if it prompts"waiting to withdraw"or "withdraw failure"?
If it prompts "waiting to withdraw" or "withdrawal failure", please contact customer service or WeChat DotWallet-D.
3、How to cancel the transaction?
Transactions on the blockchain are irreversible. Once a transaction is initiated, it cannot be withdrawn. Therefore, you must carefully check all transaction details before confirming them.
4、Why are the miners' fees different?
The miner fee is the transaction fee, which has nothing to do with the transaction amount. Affected by market fluctuations, transaction fees will also change at any time.
5、What should I do if the mnemonic phrase imported into the wallet shows "The wallet belongs to another user"?
It means the mnemonic phrase does not belong to the current account. If you have several accounts, just import the mnemonic phrase to the corresponding account.
6、Why does it show that the account does not exist after logging in to the DotWallet?
If it shows the account does not exist, which means there is no such account, just sign up again.
7、How to import assets in the DotWallet web app to the DotWallet PRO?
Log in to the DotWallet Pro, and import an existing wallet when adding a wallet, and follow the prompts to enter the mnemonic phrase.
More FAQs are being added...
